COVID-19 Vaccinations - Who to Contact

Correct as of: 20th December 2021


Booking your COVID-19 vaccinations (1st, 2nd, 3rd dose or booster) or need to amend time, date or location?


You can book any of the COVID-19 Vaccinations though the link we text you to invite you for your vaccine. You can also call reception on 020 3474 6730. If you haven't received a text from us please call 020 3474 6730 so we can add/correct your mobile number on our records.

Alternatively you can book or amend your 1st, 2nd or booster vaccination - by clicking the link below or call 119

Book a COVID-19 Vaccination now

If you don’t know your NHS number then the booking site will find your details via name, post code and date of birth.


You can not get your second vaccination any earlier than 8 weeks or earlier than 3 months for your booster vaccine. These are the current national guidance. Please always check the latest guidance at the NHS booking page



Picture of COVID vaccination card


Drop In Centre NHS Picture

Local COVID-19 pop up & walk-in Clinics?


Lewisham COVID-19 Pop Up and Walk-in Clinics

If you are eligible for a COVID vaccination, you can get your COVID vaccination from a number of walk-in and pop-up clinics.

Please use the information in the above link to find out more about a vaccination clinic near to you. 

Alternatively, you can use the NHS National Booking Service.


Requesting proof of your vaccination?


You can get COVID-19 Vaccination Proof via the NHS APP, by ordering via the NHS website, or by calling 119 (for free on most mobile and landline services) 

*Requesting via 119 or the NHS website: a letter will be sent to you, normally within 5 working days.

The practice cannot provide you proof, you must use one of the above ways to obtain this.


If you had any of the COVID-19 Vaccination abroad, you can now book an appointment to get your vaccination abroad verified on the NHS App.

These are in-person appointments and can be booked via this link

You can use this service if you:

  • are aged 18 years old or over
  • have an NHS number
  • have received one of these MHRA-approved vaccines outside of England - Oxford/AstraZeneca (Vaxzevria), Pfizer/BioNTech (Comirnaty), Johnson & Johnson (Janssen) or Moderna (Spikevax)




Picture of a person holding a mobile showing the NHS APP


Missing COVID Vaccination Record or Corrections to your Vaccination Record


Our practice is unable to amend your COVID-19 records.

For Vaccinations in England

For issues with vaccination records from vaccinations received in England, patients should contact 119, and take the following steps:

• Call 119.
• Select option 1 (England).
• Select option 4 (To report an issue with your COVID vaccination record).
• Ask to speak to the Vaccination Data Resolution Service (VDRS).

You should get a call back within 21 days.

The VDRS team will aim to contact the patient within 21 days. They will make three attempts to contact the patient (however this is not a number you can call into). If they are unsuccessful in contacting them, they will need to call 119 and make a new referral. The previous call will be closed after the three attempts to contact the patient.

FAQs for the Vaccine Data Resolution Service can be found here: COVID Vaccine Help
If any patient wishes to lodge a complaint regarding the VDRS service, then please can they email:

 For more help on COVID-19 Vaccination records help please click here. 

Our practice is unable to add or amend COVID-19 vaccinations done abroad

For Vaccinations not in England

There is a service in place also for vaccinations that have been received outside of England, of which information can be found at the following page: COVID Vaccination not in England

This service enables you to book an appointment to show evidence for any coronavirus (COVID-19) vaccinations received outside of England.

This is so the NHS can securely update the vaccination record. This can take up to 10 working days.

You can use this service if you:

• are aged 5 years old or over
• have an NHS number
• have received one of these MHRA-approved vaccines outside of England – Oxford/AstraZeneca (Vaxzevria), Pfizer/BioNTech (Comirnaty), Johnson & Johnson (Janssen), Moderna (Spikevax), Institute of India (Covishield), Bharat Biotech (Covaxin), SinoVac (CoronaVac),Beijing Institute of Biological Products (Sinopharm BIBP)

To add to NHS App a vaccination you had abroad please book an in-person appointment with a dedicated NHS service via this link.

Any other questions please contact NHS APP team or call 119


Need a COVID-19 vaccine Exemption Pass?

You will need to call the NHS COVID Pass service on 119 to ask for an NHS COVID Pass medical exemptions application form. 

After you complete the medical exemption application form  you will need to return it to the GP or relevant clinician stated on the form. Your application will be clinically reviewed by your doctor, specialist or midwife. Your GP, specialist or midwife may ask to speak with you if needed, but you won’t need to book this when you submit your application.

You’ll automatically get the results of your application by post 2 to 3 weeks after applying. You don’t need to contact your GP or the clinician reviewing your exemption unless they ask you to contact them. If you get a medical exemption you can use the domestic NHS COVID Pass wherever you need to.

The clinical decision on your medical exemption is final. You can’t appeal the decision!

Receiving an exemption does not mean you are protected against COVID-19. You should self-isolate if you have any symptoms of COVID-19. To read more information please click here.


Post COVID-19 Immunity Pass - how to get the exemption on the NHS app?

When a patient suspects COVID-19 (or is certain from a contact and a positive LFT or private PCR) they should always do a government PCR test where possible at an NHS site, bookable for FREE via 119 or NHS website. This PCR test is what informs the covid app of being COVID-19 positive which then generates the NHS Covid Pass. Please note that you can get a free Proof of Recovery document via the NHS app if you registered your positive test which can then be linked to the app to show as proof of travel.



Please call 119 (COVID-19 helpline – free for most mobiles and landlines).

COVID-19 Further Information that you may find useful