What is e-consult?
E-consult is an easy way to contact the practice - without having to call
Why is the practice going to be using it?
We recognise that it is too difficult to get through on our phones. This is due to a number of factors, one of which is the large volume of calls the practice receives from patients who are trying to contact services in the Waldron Health Centre but who are not registered at our practice. We have been told by those who manage the Waldron Health Centre (where our practice is located) that they are working on improving their web presence - but we don't know how long this will take. We wanted to do something immediately to help our patients to contact the practice more easily.
How does it work?
We will provide full information here closer to the time, but for now take a look here: https://www.youtube.com/watch?v=DCTUK5rZoMs&feature=youtu.be and also click here for more information. We are hoping that the change will mean that your experience of contacting the practice will become much easier in future.
When will it start?
We plan to switch on e-consult in April 2020