Friends & Family Test Results

 

BACK TO MAIN INDEX

 

The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

 

FFT Results

Select year:
  • 59% Extremely Likely
  • 20% Likely
  • 6% Neither Likely nor Unlikely
  • 3% Unlikely
  • 11% Extremely Unlikely
  • 1% Don't Know
Month / Year Extremely Likely Likely Neither Likely nor Unlikely Unlikely Extremely Unlikely Don't Know
Jan 2024 64 13 0 1 1 0
Feb 2024 48 16 4 3 15 0
Mar 2024 47 22 12 5 12 3
Apr 2024 12 6 2 1 3 0
May 2024 0 0 0 0 0 0
Jun 2024 0 0 0 0 0 0
Jul 2024 0 0 0 0 0 0
Aug 2024 0 0 0 0 0 0
Sep 2024 0 0 0 0 0 0
Oct 2024 0 0 0 0 0 0
Nov 2024 0 0 0 0 0 0
Dec 2024 0 0 0 0 0 0

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

The GP managed to arrange an appointment ASAP
Posted on: 11/04/2024

Easy to talk to , explains whats going on with you , in a simple way yhst uou can understand. Very good communication.
Posted on: 09/04/2024

Ive been with this Practice for many years and have had mostly great experiences. Reception staff are always brilliant. Doctors and nurses are mostly great.
Posted on: 19/03/2024

The GP is very professional, patient and friendly.
Posted on: 19/03/2024

Very friendly and knowledge staff. And didn’t need to wait long at all to be seen
Posted on: 19/03/2024

I have had a bad service in the past, but much better with the service on my past few appointments/telephone calls and therefore selected likely.
Posted on: 16/03/2024

Harriett was extremely professional: she was able to make me feel comfortable thanks to her personality and she explained in details the procedure, timing and all kind of info.
Posted on: 12/03/2024

I would recommend nurse practitioner Clare - it’s very reassuring to see the same person who knows you and your symptoms, always happy to help, always with a smile and genuinely a really nice person.
Posted on: 28/02/2024

Friendly staff, nurses and doctors
Posted on: 28/02/2024

Easy self book in service. Went in to my appointment on time. Saw Dr Razzaque who listened to the issues I was having and made me feel at ease after the consultation
Posted on: 28/02/2024

I was greeted by a lovely new lady doctor who put me at ease with my problem . I was really anxious before going in but so relieved coming out .Amersham Vale always go above and beyond for me
Posted on: 27/02/2024

I have been with this practice for more than 24 years. The Care at Amersham Vale practice has always been excellent and still practices at a professional standard. Well done. Thank you for the care you gave me yesterday even hen I hid how low I was. Thank you Katherine and the doctor that worked with you.
Posted on: 27/02/2024

The reception is amazing in answering questions and the doctors aswell, they listened and do the needful immediately
Posted on: 24/02/2024

The practitioners that attended to me were very helpful, good listening and comforting
Posted on: 23/01/2024

Incredible. From the quick appointment, the check in, the amazing doctor, the help.. just great service! Thank you so much!
Posted on: 19/01/2024

Great service
Posted on: 19/01/2024

Good
Posted on: 18/01/2024

The call was on time and the Dr was excellent listener.
Posted on: 18/01/2024

Simply because the the practice nurse service was superb.
Posted on: 18/01/2024

Doctor was easy to talk to, and very helpful
Posted on: 17/01/2024

I was so pleased the way I was treated
Posted on: 16/01/2024

Easy and quick
Posted on: 16/01/2024

They take care of us and do what we expected
Posted on: 15/01/2024

I was seen on time. From the excellent receptionist to the experienced nurse, I felt really listened to.
Posted on: 15/01/2024

Receptionist was efficient and helpful. Nurse also. Job done.
Posted on: 12/01/2024

Harriett was training and she did great! Really helpful and kind, the nurse training her was also great
Posted on: 12/01/2024

Doctor was very helpful and searched my records as far back as needed
Posted on: 11/01/2024

My son was very happy and relaxed talking to the GP
Posted on: 11/01/2024

Answered all my questions
Posted on: 11/01/2024

here response to my plight is good
Posted on: 10/01/2024

Very good visit
Posted on: 10/01/2024

The doctor was really engaged, serious, reassuring, and asked what I wanted, and is following up swiftly
Posted on: 10/01/2024

Very professional lady. Really showed care and interest. Certainly knew the answers to my questions. Showed good direction. Really helped a lot. An excellent experience
Posted on: 02/01/2024

Good service very understanding doctor
Posted on: 02/01/2024

Nurse was easy to talk to
Posted on: 02/01/2024

The nurse was so friendly
Posted on: 02/01/2024

She was very kind and answer all my questions about the septum and she give me mor time to tell her my problem . Thanks"
Posted on: 02/01/2024

"Doctor very attentive to my medical issues. Also receptionists very helpful."
Posted on: 20/12/2023

"Very professional and clear explain"
Posted on: 20/12/2023

"The doctor was very helpful and kind"
Posted on: 20/12/2023

"The doctor was thorough, asking lots of questions and listening to my responses."
Posted on: 19/12/2023

"Time - on the dot, relaxing approach"
Posted on: 19/12/2023

On arrival the receptionist was very helpful and nice...short wait to see the nurse who was nice and helpful explaining everything in a helpful manner
Posted on: 29/11/2023

The HCA was very kind,caring and professional
Posted on: 29/11/2023

Good practice. The nurse made sure she got BP readings that will support her decision and plan.
Posted on: 14/11/2023

Dr banker listened to what I actually asked about and has referred me to the appropriate neurosurgeon for my issue
Posted on: 14/11/2023

Virtually no wait to get an appointment, seen on time at clinic, very friendly, kind, knowledgeable nurse
Posted on: 13/11/2023

They do very friendly and quickly
Posted on: 13/11/2023

Nurse was pleasant
Posted on: 11/11/2023

To talk to listen to my concerns and I was very happy with the outcome
Posted on: 07/11/2023

Great reception, lovely doctors who, gave me time
Posted on: 07/11/2023

Very good
Posted on: 03/11/2023

Very happy with the service
Posted on: 03/11/2023

Slight delay to appointment start, but well communicated by reception. Clinician very engaged with me
Posted on: 03/11/2023

Kind , helpful, good explaining
Posted on: 02/11/2023


Posted on: 02/11/2023

My doctor was amazing
Posted on: 02/11/2023

Helpful reception staff, well arranged seating, attentive and thoughtful medical staff
Posted on: 02/11/2023

Dr cook was very helpful and thorough. I felt well looked after
Posted on: 31/10/2023

I was attended to before my scheduled time (fifteen minutes earlier) and, also refilled my prescription without delay
Posted on: 27/10/2023

Was helpful and informative and took the time to listen to me
Posted on: 26/10/2023

The appointment was good and properly attends to.My problem was solved
Posted on: 24/10/2023

Great staff, quick service
Posted on: 23/10/2023

Everything went smoothly
Posted on: 23/10/2023

The stuff was very polite and friendly
Posted on: 23/10/2023

The pratice nurse was friendly and polite and explained everything that I need to know about my medication
Posted on: 23/10/2023

Easy check in. Seen on time by friendly HCA
Posted on: 23/10/2023

because the attention is very good
Posted on: 22/10/2023

feeling
Posted on: 20/10/2023

Dr Christopher was excellent
Posted on: 20/10/2023

She was kind friendly and offered me right support.
Posted on: 20/10/2023

Because it was straight forward
Posted on: 20/10/2023

My appointment today was with Nurse Francine re my diabetes review (good by the way). Friendly and professional person, went through the points
Posted on: 20/10/2023

The nurse lectionary was efficient and very friendly. All done on time.
Posted on: 20/10/2023

Was very helpful
Posted on: 19/10/2023

No issues
Posted on: 19/10/2023

I love and respect my G/P's for their help and support all the time l'm so happy and excited,my confidence in them are excellents.Thanks for the good work.
Posted on: 19/10/2023

Because caring to me
Posted on: 19/10/2023


Posted on: 18/10/2023

Doctor explained what was going to do for me
Posted on: 18/10/2023

"Great diagnosis. Simple and easy. Great information. Very happy and know what I need to do
Posted on: 18/10/2023

Sam the Mental Health Dr is an excellent Dr. She listens and gives appropriate useful advice. She is an asset to your team
Posted on: 17/10/2023

Nurse explained everything really well, took her time, gave me good advice about other health concerns
Posted on: 17/10/2023

Doctor listened
Posted on: 17/10/2023

Professional and helpful and comprehensive
Posted on: 17/10/2023

Very reassuring
Posted on: 17/10/2023

Sam swiftly spotted issues, gave kind advice and is really helpful especially at difficult time.
Posted on: 17/10/2023

She was very lovely and helpful. She was very informative and straightforward
Posted on: 17/10/2023

Good and prompt service at both the reception and the practice nurse.
Posted on: 17/10/2023

The consultant was very helpful and had my best interest at heart thorough explanations and great recommendations on way to improve my life style. Great knowledge or information
Posted on: 17/10/2023

Sam was very helpful
Posted on: 16/10/2023


Posted on: 16/10/2023

Because she's a good woman
Posted on: 16/10/2023

The nurse and receptionist had very good customer service
Posted on: 16/10/2023

The nurse is kind and knowledgeable. She made me feel safe
Posted on: 16/10/2023

I didnt have to wait long for my appointment. The staff were friendly and proffessional
Posted on: 16/10/2023

Doctor attend to me nicely
Posted on: 16/10/2023

The nurse was calm and patient and also very polite
Posted on: 16/10/2023

Dr. Sam was very compassionate and kind while also being very informative of next steps
Posted on: 13/10/2023

The doctor was very clear and polite, he even said he would send me the information for fertility with the NHS. And ordered scans and blood work to be done. This doctor made me feel important and that my situation matter
Posted on: 13/10/2023

Pharmacist friendly and informative
Posted on: 13/10/2023

I felt heard and supported to improve my asthma management treatment
Posted on: 13/10/2023


Posted on: 13/10/2023

she went through all my worries
Posted on: 13/10/2023


Posted on: 13/10/2023

the Doctor answered my questions of concerns and had a good discussions with her
Posted on: 12/10/2023

Dr was kind and explained what I need to look out for and reassured me
Posted on: 12/10/2023

Doctor answered all my queries.
Posted on: 12/10/2023

I didn't have to wait long before getting through
Posted on: 11/10/2023

Paulette is a great nurse and always provides great service
Posted on: 11/10/2023

had a very straight forward chat and confirmation at reception. Then a very short wait before my vaccine was administered and that was it
Posted on: 11/10/2023

I was pleased with the service, very helpful
Posted on: 11/10/2023

Dr was aware why I was coming , listened to me excellent help
Posted on: 10/10/2023

I was able to get my needs met
Posted on: 10/10/2023

Friendly and welcoming reception team. Confident and reassuring doctor
Posted on: 10/10/2023

I was attended to on time, and the GP Dr. Barbara O was patient and attended to me nicely
Posted on: 10/10/2023

She gave details about what needs to be done, Very nice and friendly
Posted on: 10/10/2023

Great service
Posted on: 10/10/2023

Rachael was very attentive and gave a lot of helpful advice
Posted on: 09/10/2023

Really grateful For the call I had, super understanding lady who really took me seriously, prompt planning on how to help me
Posted on: 09/10/2023

My appointment at the Gp was excellent, My inquiry was answered. No waiting time seeing the doctor
Posted on: 09/10/2023


Posted on: 09/10/2023

Excellent service and advice
Posted on: 07/10/2023

Amersham Vale Practice Suite 5, is one of the best Surgery. In Lewisham, always clean
Posted on: 06/10/2023

Catherine the Nurse is so kind and gentle and really makes the experience a lot easier. She is great
Posted on: 06/10/2023

Nurse was very friendly and didn’t even feel the needle for my flu jab go in
Posted on: 06/10/2023

The doctor was so nice and explained everything well , the receptionist was lovely
Posted on: 06/10/2023

Dr Christopher was helpful and communicative and appointment was not late starting
Posted on: 06/10/2023


Posted on: 06/10/2023


Posted on: 06/10/2023

Very courteous and professional
Posted on: 06/10/2023

It was quick service and friendly staff
Posted on: 06/10/2023

Sam is very good at her job and is an asset to the Waldron. I cannot fault the her advice and support. She listens to the problem and delivers a suitable outcome
Posted on: 05/10/2023

Dr Agarwala was as always very thorough kind & patient she reassured me
Posted on: 04/10/2023

Good. And. Very. Good. Gp
Posted on: 04/10/2023

Because. Is Very. Good
Posted on: 04/10/2023

Helpful receptionist
Posted on: 04/10/2023

Because very service and the doctor is amazing
Posted on: 04/10/2023

Dr. Hirons listened and understood the situation. She realised and looked at the whole situation and realised because of one health aspect ongoing is impacting everything else. Most importantly I was listened, questioned and not just given a fix but recommend a interim approach to health and diet
Posted on: 03/10/2023

I appreciate the GPs texting the response/update re econsults where no actual call or appt is needed. Swiftly sorted
Posted on: 03/10/2023

Everyone was lovely to deal with, didn't have to wait too long and doctor was incredibly informative
Posted on: 03/10/2023

Doctor Catherine Rose was kind, knowledgable, informative and put me at ease. Booking a cervical screening was really straightforward over the phone
Posted on: 03/10/2023

My request was dealt with, in a timely manner. Thank you
Posted on: 03/10/2023

I was called in on time and was well attended to by a friendly staff.
Posted on: 02/10/2023

I was seen v quickly and dealt with kindly and with a sense of engagement
Posted on: 02/10/2023

was in and quickly, and everyone was very friendly
Posted on: 02/10/2023

They have been good regarding appointments and seemingly listening to our concerns/ what’s wrong They seem to be good with repeat prescriptions and services eg flu jab, hca to do some tasks, keeping on top of reviews in terms of letting us know when things are due
Posted on: 02/10/2023

Appointment was on time. The receptionist was very friendly and helpful. He greeted me with a smile and helped to change an upcoming Appointment to my needs
Posted on: 02/10/2023

The nurse was very polite to my child and me
Posted on: 01/10/2023

Very, very good.The nurse was very good in advise of what todo and what not as a Diabetic person.She checked each and every part that might cause problems to me and explained very clearly about my diet as what to eat and what to avoid taking I can only say she's a PROFESSOR and very PROFESSIONAL on her line of duty. I have learnt a lot how to control my DIABETIC TYPE 2 and I'll follow all the advise.
Posted on: 29/09/2023

Very impressed, arrived 5 mins early, straight in for jab and out. Much better than open free for all in previous years!
Posted on: 29/09/2023

The Nurse practitioner was very caring and listning well. She is knowledgable on her suggestions and advises. She treate me with respect and dignity
Posted on: 29/09/2023

Knowledgeable, attentive, trans-inclusive
Posted on: 29/09/2023

The Dr was professional and thoughtful of my circumstances
Posted on: 29/09/2023

Sam - the mental health practitioner was great
Posted on: 29/09/2023

I had a telephone doctor appointment. I was extremely pleased with the doctor. She was patient and helpful.
Posted on: 29/09/2023

Reception team great Doctor great and very helpful
Posted on: 29/09/2023


Posted on: 29/09/2023

Sam was very knowledgeable on my condition and was kind to listen to me and gave great advice and sent me helpful tips for managing my condition
Posted on: 28/09/2023

I am satisfied
Posted on: 28/09/2023

he doctor was very thorough, and patient as we had the discussion whilst I was at work
Posted on: 28/09/2023

Very good doctor sabrina
Posted on: 28/09/2023

Mental health nurse called me back & sorted my prescription
Posted on: 28/09/2023

Who is made very welcome by the nurse had my flu jab quite a pleasant experience
Posted on: 27/09/2023

Rachel the pharmacist was very professional, she explain everything thoroughly and made sure we understood what she was telling us. And was very patient in listening to all our queries, we came out of her consultation feeling very confident and happy with dad’s treatment. It’s wonderful to see the surgery make great use of the pharmacist wealth of knowledge and expertise
Posted on: 27/09/2023

Always great and friendly service
Posted on: 27/09/2023


Posted on: 27/09/2023

Straight to the point. A thorough session and a way forward.
Posted on: 27/09/2023

Professional and helpful
Posted on: 27/09/2023

Professional and helpful
Posted on: 27/09/2023

She was very kind, helpful and humane. I got answers to everything. She was not in a rush to run out of time
Posted on: 26/09/2023


Posted on: 26/09/2023

Caring and efficient
Posted on: 26/09/2023


Posted on: 26/09/2023

Efficient helpful friendly
Posted on: 26/09/2023

Dr listened to me and I had a lot to talk about, wry u derstabding
Posted on: 26/09/2023


Posted on: 23/09/2023

Professional and polite staff
Posted on: 23/09/2023

Staff was friendly, nurses professional, keep time exactly
Posted on: 23/09/2023

All staff pleasant and was seen on time
Posted on: 23/09/2023

Receptionist very clear . Appointment was on time. Dealt with very quickly
Posted on: 23/09/2023

Did not have to wait long to be called
Posted on: 23/09/2023

Quick and easy flu jab
Posted on: 23/09/2023

Perfectly on time appointment, flu jab administered so well that I did not even notice, kind, caring and professional staff at the entrance and in the room as well. Impressive
Posted on: 23/09/2023

The system was very efficiently organised and made everything much less stressful. And staff were friendly and helpful
Posted on: 23/09/2023

Very quickly sorted. Friendly staff
Posted on: 23/09/2023

Fast
Posted on: 23/09/2023

Very efficient and friendly
Posted on: 23/09/2023

The service I received today was excellent. The Staff were professional kind and efficient. I was in and out with in 7.5 minutes Excellent service given by all 10 out 10
Posted on: 23/09/2023

Very good
Posted on: 23/09/2023

Had a vaccination, it was very quick & efficient
Posted on: 23/09/2023

Very good service everything was well run
Posted on: 23/09/2023

The staff are very polite
Posted on: 23/09/2023

I was offered an additional vaccine, in addition to the flu vaccine appointment.
Posted on: 23/09/2023

Lovely staff. Seen on time
Posted on: 23/09/2023


Posted on: 23/09/2023

he way the flu injection procedure was excellent from start to finish. Young lady there to check your appointment and my injection was given by my diabetic nurse. Felt very comfortable.
Posted on: 23/09/2023

It was quick appointment
Posted on: 23/09/2023

I recieved a prompt and efficient care
Posted on: 23/09/2023


Posted on: 23/09/2023

All the staff are extremely helpful
Posted on: 23/09/2023


Posted on: 22/09/2023

I was dealt with professionally, warmly and humour.
Posted on: 22/09/2023

My appointment was right on time even though the practice was busy. The Dr was very attentive and sympathetic towards my problems
Posted on: 22/09/2023

Friendly and knowledgeable
Posted on: 22/09/2023


Posted on: 22/09/2023

Am always care for
Posted on: 22/09/2023

Prompt efficient service
Posted on: 21/09/2023

Very caring and help ful
Posted on: 21/09/2023

the team are good listener and Dr attended to my need
Posted on: 21/09/2023

Because the Doctor was patient, polite and helpful.
Posted on: 21/09/2023

Appt on time or close ..reception excellent...GP very professional, caring and as i have hearing problems kindly wrote down wrote down his findings before showing me what meds were needed. Brilliant
Posted on: 21/09/2023

Efficient and helpful
Posted on: 21/09/2023

Good afternoon. I left this review because my son's doctor is a true professional and really helps me and my son during such a difficult time for us. Sam Gray is always attentive and kind. I wish her happiness and well being from the bottom of my heart. I also wish your clinic prosperity and more doctors like Sam Gray. Sincerely Marina Mahauri
Posted on: 21/09/2023

Exelent atention
Posted on: 21/09/2023

Explained what is causing my nasal problem
Posted on: 21/09/2023

Nurse was very friendly, professional and great with my 2 year old
Posted on: 21/09/2023

I was received very well by the receptionist.Finally I was able to be assisted on my requirements. A very friendly receptionist.
Posted on: 11/08/2023

I'm new patient and I find Drs and staff very professional.
Posted on: 19/07/2023

Because my doctor is very helpful to me. She is very intelligent and kind. I wish her health, happiness and long life.
Posted on: 19/07/2023

During my 6 years as a patient at Amersham Vale Practice I have been well taken care of and listened to on any health care concerns. It is sad to see Dr Lucy Czaplicka leave as she has had a profound impact on my life and supported me continuously throughout the last 4 and a half years. I think it is important to have a practice that you feel comfortable with as it is the first point of contact for healthcare. Amersham Vale does that for me.
Posted on: 19/07/2023

They are quick in providing support and in case there is any additional support required, they will guide the procedural steps and help in booking appointments at the right time.
Posted on: 14/04/2023

I am very late in giving feedback but Claire the Advanced Nurse Practitioner at Amersham Vale was the nicest and most supportive health practitioner I have ever encountered. She listened to all of my concerns and promptly set me up for various tests and secondary appointments. My experience was swift, professional and caring and since having the subsequent appointments I can safely say my life has changed for the better. Thank you Claire and to everyone else who helped me get the medication I needed!
Posted on: 12/04/2023

The surgery is efficient, always helpful and i have never struggled to get through when needs be. Admin staff are proficient in their job while the clinical staff always deliver high quality care. Very good practice, well done and keep it up!
Posted on: 23/03/2023

I was having trouble with a Physio appointment, the ask first app (web browser version) was a nightmare and so much better speaking to Michelle, the receptionist who dealt with it in minutes! THANK YOU.
Posted on: 23/03/2023

I'm feeling safe, doctors and nurses are kind and helpful. All staff very funny.
Posted on: 16/03/2023

Bita So Helpful - really went out of her way to help me with getting overdue medication.
Posted on: 14/03/2023

Lianne Excellent Service - Went above and beyond to assist and resolve my query. Love this Practice !
Posted on: 14/03/2023

great receptionist - great surgery
Posted on: 09/03/2023

Michelle was helpful as always
Posted on: 06/03/2023

She was polite and listened to my concerns and told me she was going to see the manager and call me back for a doctors appointment but till 4pm I have no call from anybody. Came to see surgery (practice) to find out about my appointment but there no positive response. However the lady at reception was good.
Posted on: 06/03/2023

Aline was extremely helpful, kind and listened to my issues without rushing me. Her help progressed my issue forward and as a result my case has been sorted.
Posted on: 06/03/2023

proiessonalism and attentiveness of the doctor
Posted on: 02/03/2023

I visited the doctor for two main reasons. For both, I was given a follow up appointment within a week though I had been waiting for months on one issue. Thank you so much.
Posted on: 16/02/2023

I have recently (past 4 months or so) received some quite excellent care from the practice in connection with a serious diagnosis. All practitioners have been helpful but Gail Budgen in particular has been outstanding.
Posted on: 15/02/2023

The Practice responds to calls quickly and put you through the person.
Posted on: 06/02/2023

I felt very listened to during my appointment and the follow-up and level of care is wonderful. Thank you.
Posted on: 04/02/2023

The doctor was kind and pacient to explain the processes very well. She also explained very well what to expect. She is very kind and helpful.
Posted on: 04/02/2023

The kids were patiently and adequately attended to.
Posted on: 04/02/2023

My nurse was lovely and the smear was the quickest and most comfortable I’ve had
Posted on: 03/02/2023

Staff at Amersham Vale Practice are so helpful and supportive. There are a range of ways to book appointments and receive advice when you need it. I recently had a cervical cancer screening, the nurse was so reassuring and made sure I was informed of the process and comfortable throughout the appointment.
Posted on: 03/02/2023

Nurse was super reassuring and professional. I literally did reccommend to my friend and they went and got their first smear the day after mine!
Posted on: 03/02/2023

My surgery is the best in my area. Whenever I am unwell, the doctors are kind and very thorough. I feel very cared for despite everything the NHS is going through right now. They are efficient too and the receptionists polite and helpful. So glad I switched after nearly forty years at my previous one. Over the years the care has deteriorated and I began to feel very anxious. Amersham Vale Practice is wonderful.
Posted on: 03/02/2023

This is the first time I received a treatment different from the regular one. It worked very well. Doctor was so nice and explained the things to me patiently. I will highly recommend my Doctor and the service provided by GP practice.
Posted on: 02/02/2023

Quality and friendly service
Posted on: 02/02/2023

I was seen by Dr Thileepan Thevarajan. He was very friendly, approachable and attentive. We discussed everything I was concerned about and he explained everything very clearly, letting me know what I might expect in the follow up. I was very happy with the care. I appreciate that all the staff are working as hard as humanly possible despite the lack of resources from years of underfunding.
Posted on: 02/02/2023

My GP consultation this week was the most helpful I have ever had. Dr Hirons was incredibly kind, patient and thorough. I am very grateful to her.
Posted on: 01/02/2023

The Doctor and receptionist are very friendly, kindly, good service
Posted on: 01/02/2023

Nurse has been very nice
Posted on: 01/02/2023

Helpful, professional and friendly! Also recently had a very positive experience with getting an appointment for our young child very soon.
Posted on: 01/02/2023

I was able to get an appointment booked for a week after I’d registered at the surgery. Pharmacist was very helpful and friendly.
Posted on: 31/01/2023

I have been a patient with this practice for many years, and I have always been happy with their service, it is very professional, and they have taken care of my.needs for a long time and I have never had a bad experience with them.
Posted on: 31/01/2023

Nurses are very helpful and humane
Posted on: 31/01/2023

Very good service and very understanding.
Posted on: 31/01/2023

Dr Wessley showed great care and consideration during my appointment, gave me time to explain what my issues was etc . He is a fantastic Doctor and an asset to General practice.
Posted on: 31/01/2023

Helpful staff
Posted on: 31/01/2023

Very responsive, thorough and helpful.
Posted on: 29/01/2023

Because Amersham Vale Practice gives a very good attention and treatment for their patients, from the receptionist, nurses practitioner to the doctors. It does not take to long to get the appointments that we need, so I am satisfied with Amersham Vale Practice. Congratulation and Thank you for all of you.
Posted on: 29/01/2023

Rose, the nurse, was excellent. She patiently explained things to me and the service was very professional. Thanks!
Posted on: 29/01/2023

I feel like nurse practitioner Claire is always polite, helpful and always there with a smile, nothing feels like to much trouble: will always find a solution.
Posted on: 28/01/2023

I got friendly service there and a helpful consultation with the doctor.
Posted on: 28/01/2023

Very friendly and caring
Posted on: 28/01/2023

The doctor was extremely helpful in providing advice on my sons ailments an recommended a mild sensitive body wash for his skin and prescribed Movicol for his constipation. I have now purchased these and started using them. The doctor was extremely patient with my son’s inquisitive questions during the entire appointment She handled it very professionally.
Posted on: 28/01/2023

very prompt in getting back to me via a phone call. Also got an emergency appointment within a couple of hours. Excellent !!!
Posted on: 28/01/2023

not reassured by high turn vet and youth of doctors or the reliance on IT I prefer human contact to assessment by algorithms Will probably search for human based GP practice in near fiture
Posted on: 28/01/2023

Good customer service
Posted on: 27/01/2023

easy consultation
Posted on: 27/01/2023

The reception team is very friendly. Big thank you to Michelle who dealt with my queries / requests in a very professional way, throughout my pregnancy.
Posted on: 27/01/2023

I find it a good GP practice a lot have changed since the covid and the appointment system isn't has good as before but they have done the best they can to see and hear the patients needs, the surgery was always open, I haven't had the need thank goodness to see a doctor recently but I did have a query about some medication which was quick resolve on the phone
Posted on: 27/01/2023

We were seen quickly
Posted on: 26/01/2023

Problem with my skin.
Posted on: 26/01/2023

I felt extremely heard and held today after something that has been worrying me very much so I am very grateful to the Dr who saw me yesterday
Posted on: 26/01/2023

Because the doctor was very good for me,he explain and plan all my treatment ,and also call nurse for my behaviour.
Posted on: 26/01/2023

Friendly , efficient , helpful staff .
Posted on: 25/01/2023

Took a long time to an appointment but staff are very friendly and that matter.
Posted on: 25/01/2023

NURSE GAIL BUDGEN WHO DESLTH EITH ME WAS VERY UNDERSTANDING AND HIGHLY PROFESSIONAL AND MET SLL MY NEEDS TO GIVE ME AN EXPERIENCE OF THE EXCELLENCE THAT THE NHS IS VERY CAPABLE OF PROVIDING EITH THE RIGHT PEOPLE IN PLACE. PLEASE KEEP UP THIS GREAT OUTCOMES
Posted on: 25/01/2023

Efficient
Posted on: 25/01/2023

Every nurse I have ever had an appointment with at Amersham Vale has been very approachable, friendly and patient with me, which is important to me as I struggle slightly with hearing and communication.
Posted on: 25/01/2023

Very good service . Friendly and helpful advice. Professional and caring . Thank you
Posted on: 25/01/2023

The doctor I spoke with was extremely professional and explained the situation clearly and I way it was easy to understand
Posted on: 25/01/2023

Dr Fisher is brilliant And doctor Catherine Rose And dr agarwala
Posted on: 25/01/2023

The help I received with what is likely a long-term condition, which had been puzzling me, was kind, authoritative and extremely efficient - I was able to have further support the same day.
Posted on: 24/01/2023

Very nice and attentive doctor, felt understood and taken care of
Posted on: 24/01/2023

The quick response and the way they attend to you the patient
Posted on: 24/01/2023

Good
Posted on: 24/01/2023

Doctor Fisher was very helpful, informative and listened carefully and patiently, offering advice and reassurance. There was only a a mistake in the prescription, which was spotted immediately after by Doctor Fisher and was promptly communicated to me through a text message. Thank you
Posted on: 24/01/2023

Very thorough info provided. Very organized check in. Other needed appts scheduled on site
Posted on: 23/01/2023

Prompt attention
Posted on: 21/01/2023

The doctor was very friendly and compassionate.
Posted on: 21/01/2023

Hi, I only had appointment with GP and everything was good!, Thank you!
Posted on: 21/01/2023

I am happy with my GP
Posted on: 21/01/2023

Appointment went ahead on time, handled satisfactory by doctor. Reception team was very helpful too.
Posted on: 21/01/2023

Look after very well
Posted on: 21/01/2023

I was given the time to go over all health issues and felt listened to and that my issues will be looked into follow up.
Posted on: 21/01/2023

This is because I did not receive the service I booked to see a doctor for
Posted on: 21/01/2023

Had several different things to address, I was aware time was tight but was able to discuss all I needed .
Posted on: 21/01/2023

Simply because the Dortors in at this surgery act in a professional manner and always do everything to make sure that they satisfy their patients and get maximum treatment without any complaints.
Posted on: 21/01/2023

Always a good and friendly service from Reception to the Consult
Posted on: 21/01/2023

Very helpful nurse. Too care . Gave good advice. Appointment was on time.
Posted on: 20/01/2023

Friendly and effecient
Posted on: 20/01/2023

They respond by phone quickly and manage to give me an appointment though sort of G.P. It took me 10 days to see my G.P. It's big problem in NHS.
Posted on: 20/01/2023

The Nurse was very kind
Posted on: 19/01/2023

I felt supported, included and there was lots of information helping me to understand my condition.
Posted on: 19/01/2023

I was treated with kindness.and the doctor was gentle
Posted on: 19/01/2023

Very good service and very caring
Posted on: 19/01/2023

Both the dr I spoke to on the telephone and met in my consultation were empathetic and affirming. I felt my concern was taken very seriously.
Posted on: 19/01/2023

I have a very good experience with the doctor
Posted on: 19/01/2023

My personal GP is assisting me everytime, I see to it that I can book for him everytime.
Posted on: 18/01/2023

The doctors are very nice
Posted on: 18/01/2023

Booking an appointment was so easy - I rang up, spoke to someone in 2 minutes and had an appointment booked in 3 minutes. I’ve only recently transferred to the practice and registration was so simple. I’ve already recommended the practice to several local friends.
Posted on: 18/01/2023

efficient and professional
Posted on: 18/01/2023

Because i got face to face appointment not too long unlike before that takes 3 to 4 weeks . The Gp i saw was fine .
Posted on: 18/01/2023

Very efficient, friendly and helpful.
Posted on: 18/01/2023

Catherine is an amazng nurse, shes friendly, has a great "bedside manner", cares about her patients, easy to talk to. She doesnt get her patients in and out, she spends time to ensure everything is ok. I wouldnt see anyone else.
Posted on: 17/01/2023

I could get vaccine in short time.
Posted on: 17/01/2023

It’s a very good surgery the doctors are very good you are never rushed out they are very caring to there patients. The receptionists are friendly smiley. I would recommend friends to this surgery.
Posted on: 17/01/2023

Efficient and friendly service
Posted on: 17/01/2023

Amersham provided a fast, friendly and professional service.
Posted on: 17/01/2023

Every aspect of my medication and options to take about my diabetes were explained.
Posted on: 17/01/2023

I had a Flu vaccination and all went very well. Was seen on time and staff are very friendly and helpful.
Posted on: 17/01/2023

Very friendly and professional. I recently switched GP as I wasn’t completely satisfied with the services I had experienced and was recommended Amersham by a neighbour and it was important for me to consider where I was registered particularly for my baby’s care. I was warmly welcomed and had a wonderful first appointment with professional care. Well done to the team during what is I’m sure a very busy time for all
Posted on: 16/01/2023

location is suitable and a good range of care services available
Posted on: 16/01/2023

Happy with the practice services provided.
Posted on: 16/01/2023

GP’s are friendly and helpful on the whole. Not always easy to get a routine appointment quickly but if it’s urgent the reception staff are helpful.
Posted on: 15/01/2023

Practice has zero female GPs over the age of 45. How is it supposed to support all the perimenopausal patients without one member of the team with lived experience?
Posted on: 14/01/2023

Clinician was very helpful and efficient
Posted on: 14/01/2023

Was very satisfied with the service provided by Nurse Selma
Posted on: 13/01/2023

I received excellent advice and treatment from the GP, I didn’t wait too long, the people on reception were polite and the doctor was very friendly and gave me lots of information.
Posted on: 13/01/2023

N/A
Posted on: 13/01/2023

Staff are friendly and helpful
Posted on: 13/01/2023

I am very please
Posted on: 13/01/2023

The staff is very polite and coordinative.
Posted on: 13/01/2023

It couldn't be more different than the GP practice i was previously in - who were supremely incompetent in every way. Amersham Vale seems to be professional and competent. I feel that I matter. I'm sure that there are always problems when a patient transfers to a new pracitice, but I have found them to be on the ball and efficient in my dealings so far. It is such a relief!
Posted on: 12/01/2023

The doctor I saw was very professional and had an excellent bedside manner.
Posted on: 12/01/2023

Always had a good response from all professionals, even with usual struggle NHS has been put through past years, folks at amersham vale are great and helpful. I just moved to outside the GP's coverage area and decided to stay with you due to this.
Posted on: 12/01/2023

I was given prompt and specific medical care when I needed and felt reassured about what to expect from the treatment given and what to do if I did not feel better.
Posted on: 12/01/2023

Hard to get an appointment
Posted on: 11/01/2023

The medical practitioners are helpful
Posted on: 11/01/2023

The nurse was lovely. Made a quite uncomfortable test as relaxing as possible. Went above and beyond to make a connection with a patient.
Posted on: 11/01/2023

Good and caring Staffs at the surgery
Posted on: 11/01/2023

Friendly helpful and informative staff
Posted on: 10/01/2023

I don’t waste time at the GP
Posted on: 10/01/2023

I have always been treated well in terms of courtesy and efficiency.
Posted on: 10/01/2023

The nurse has always been friendly and very informative, we’ve had great quality of care to date.
Posted on: 10/01/2023

I was treated very well i felt comfortable, the nurse was so friendly.
Posted on: 10/01/2023

You are hard to contact. You cannot get a F2F appointment. Its also hard to get a telephone appointment as they run out very quickly.
Posted on: 10/01/2023

GP are kind.
Posted on: 10/01/2023

The doctors are friendly, helpful and listen to concerns
Posted on: 10/01/2023

The way the reception and my doctor treated me. I was happy to get all the advice and support with medication with additional information about my skin treatment and care. Thank you
Posted on: 07/01/2023

Excellent nurses, especially Catherine who was wonderful with my baby.
Posted on: 07/01/2023

My GP Practice gives me the very best in medical care.
Posted on: 07/01/2023

Good advice and service
Posted on: 07/01/2023

It took me 4 days to be seen by a doctor
Posted on: 07/01/2023

Because I feel free to speak to the nurse. I was in my comfort zone. And to me it was great.
Posted on: 06/01/2023

Professionalism.
Posted on: 06/01/2023

Very quick, happy to help
Posted on: 06/01/2023

Good service And you always can get through to make an appointment which is a plus and all the staff are nice
Posted on: 06/01/2023

Excellent service, best I've experienced for 10 years or moore.
Posted on: 06/01/2023

Efficient, professional and friendly
Posted on: 06/01/2023

Always great friendly and efficient service.
Posted on: 05/01/2023

I feel that Amersham Vale Practice has offered me some of the best care and support during my time as a patient at the surgery. The staff are friendly and the doctors and knowledge which helps with any concerns you may have. I have always been seen either on time or within the reasonable timeframe and have also left with the appropriate advice.
Posted on: 05/01/2023

Keep the flag flying higher and higher
Posted on: 05/01/2023

I contacted the GP regarding my daughter who had high trmperature for 2 days and didn't seem to go down. They booked us for an emergency appointment which was on the same day, they throughly exemined her professionally.
Posted on: 05/01/2023

Friendly, helpful and efficient staff
Posted on: 05/01/2023

Overall...... from Reception to care and treatment by GPs is excelkent. .
Posted on: 04/01/2023

My impressions of Tim's Hunter work are the most positive, he is very attentive and professional
Posted on: 04/01/2023

I was attended to properly
Posted on: 04/01/2023

Patient attention to detail when dealing with patients coupled with a friendly ever helpful reception staff
Posted on: 31/12/2022

It waa good behavior of doctor and staff. Given proper time and explabe every thing deeply.
Posted on: 30/12/2022

Easy to book an appointment, Nurse was very friendly and took her time during the appointment. Overall 10/10
Posted on: 30/12/2022

Because of satisfaction with the quality and performance of the doctor .
Posted on: 29/12/2022

Am always satisfied with the service
Posted on: 27/12/2022

Poor signage in the centre, I thought I was in the wrong place initially. Not very welcoming.
Posted on: 22/12/2022

It was easy phoning and got the appointment. The Dr listened and advised.
Posted on: 21/12/2022

My doctor was very understanding and professional. He was able to give me the right care and was thorough in his assessment. Thankyou.
Posted on: 21/12/2022

Surgery seems to run very well with a great staff.
Posted on: 21/12/2022

Yesterday I came to the Practice for a blood test with a nurse. Lovely and caring gentleman. Iam not comfortable with needles but he did his best, no pain and no bruise. Very well done!
Posted on: 21/12/2022

Well, I wasn’t help at all although feeling poorly, everyone around me is getting better already as they got antibiotics from their doctors and there’s me being told it’s just a virus still struggle with temperature, chesty cough , tiredness, sinuses…
Posted on: 21/12/2022

Good
Posted on: 21/12/2022

To check my medication
Posted on: 21/12/2022

Nurse was very informative and practical .
Posted on: 20/12/2022

The receptionist was very helpful and the doctor got in touch with me very quickly. I felt cared for and understood.
Posted on: 20/12/2022

The person who dealt with me was was knowledge and had a very polite manner.
Posted on: 20/12/2022

N/A
Posted on: 20/12/2022

The nurse was very experienced and made us feel listened too
Posted on: 17/12/2022

Claire was outstanding and listened in order to provide the adequate course of actions required!
Posted on: 17/12/2022

The reception team and especially Dr. Wesley is extremely warm & helpful. Thank you for your dedicated service over the years. CPM
Posted on: 17/12/2022

Not rushed and efficiently run with text message reminders
Posted on: 16/12/2022

Doctor was easy to talk to and she help me to sort the issue out
Posted on: 16/12/2022

I was very happy with the service i was given to me my my doctor who helped me with my issue
Posted on: 16/12/2022

Dr listened to me and explored options for me to consider regarding my care
Posted on: 16/12/2022

The vaccination appointment went very well.
Posted on: 16/12/2022

Always had a good service from the practice.
Posted on: 16/12/2022

The GP was friendly, he listened and gave us time to talk about everything we needed. He also took time to listen to my 4 year old, even when he was talking about random stuff. He pointed trains out to him outside. He also weighed my son when I asked, even though this was nothing to do with the appointment.
Posted on: 16/12/2022

My Doctor is excellent
Posted on: 16/12/2022

You are patient centred
Posted on: 15/12/2022

Amersham Vale Practice have been great at giving the care and support I require over the last few years. Appointments either virtual or in person have been on time and my concerns have been taken seriously with the care and compassion that is needed.
Posted on: 15/12/2022

I made the appointment to get information about being signed off from work and to actually get signed off. My GP provided me with all of the information needed and more. Unlike some doctors in my previous surgery (Grove Medical Centre, Deptford), she read my medical notes before or during the appointment, so she did not ask me millions of unnecessary questions about my medical history. That made me feel valued as a patient.
Posted on: 15/12/2022

Dedicated & good service.
Posted on: 15/12/2022

The consultations are very short and was unable to answer additional questions because I was frazzled on being timed up. However the reception team is amazing and are very helpful.
Posted on: 15/12/2022

He was very good kind
Posted on: 14/12/2022

The nurse practitioner I spoke to was wonderful and I left feeling a million times better and with hope I was really in good hands.
Posted on: 14/12/2022

Because I was able to get an answer to my query anout blood test results resolved via a telephone appointment
Posted on: 14/12/2022

I was treated by a GP who really seemed to be knowledgeable and understanding, and took the time to make a thorough physical diagnosis, and explained in an easy to understand way. That would not be possible with an online assessment!
Posted on: 14/12/2022

Staff and medical practitioners are very professional caring and kind. Clean environment as well
Posted on: 13/12/2022

Dr Hirons was very professional and understanding, she answered all the questions that I had and explained anything that I didn’t understand.
Posted on: 13/12/2022

Caring practice nurses
Posted on: 13/12/2022

The nurse is really kind!!!
Posted on: 13/12/2022

Doctor was nice and did what she needed to do.
Posted on: 13/12/2022

Too much delayed in appointment and also not given chance or excuse for late for getting to appointment .
Posted on: 13/12/2022

The doctor was friendly
Posted on: 13/12/2022

As a new patient, I have found that the doctors and other health professionals keep to their telephone appointment times. They take the time to listen to you to provide you with the best information, advice and medical assistance you require. The receptionists are helpful, and keen to assist patients to meet their needs. I am very happy with my GP service.
Posted on: 12/12/2022

Just wanted to say thanks to the reception team and the GP I spoke to on the phone today. All super helpful and efficient :)
Posted on: 12/12/2022

Fairly good service
Posted on: 11/12/2022

My recent prescription renewal got rejected... but within hours on me finding that out i had a tel appt booked with the pharmacist the next day to revue and then approve my medication. This was great in terms of coordination and efficiency
Posted on: 11/12/2022

Friendly and efficient
Posted on: 11/12/2022

Friendly and helpful
Posted on: 11/12/2022

Good support from Doctors and the reeptionist is really good at discerning when it's an emergency even without me saying. This is in realtion to mental health. Amersham Vale is much easier to get appointments at than my previous provider and I really appreciate the flexibility of being able to use phone / email / text / the online patient access site.
Posted on: 10/12/2022

I have received phenomenal support and understanding
Posted on: 10/12/2022

Es muy buena atención por ejemplo yo siempre que voy nesesito traductor por no hablo muy poco ingles y ellos me ponen siempre asi es mas facil para mi entiendo mas lo que dise el medico muchas gracia a todos
Posted on: 10/12/2022

I was treated very well
Posted on: 10/12/2022

I would recommend the doctor, to anyone because he listened to my concerns. He was empathetic and really cared about my health.
Posted on: 10/12/2022

The GP I saw was very understanding and very helpful in trying to resolve my issues.
Posted on: 10/12/2022

Service was good and fast!
Posted on: 10/12/2022

Phone appointment received at unscheduled time before tests it was to review had been done. Re-arranged phone appointment never happened.
Posted on: 09/12/2022

The Nurses are very good and they always put put you at ease before they do anything.
Posted on: 09/12/2022

Best GP surgery I’ve ever had. Good for appointments and quick
Posted on: 09/12/2022

The process was quick and efficient. Minimal waiting time and not many interactions as it was all mechanised.
Posted on: 08/12/2022

Nice Doctor, further examination and listen to.
Posted on: 08/12/2022

I needed some quick medication advice. I called the surgery and I was told I would get a call back that day. I did from reception to say a nurse would call me the following day! This left we feeling anxious that I was risking my health.
Posted on: 07/12/2022

Infomative & polite.
Posted on: 07/12/2022

The advanced nurse practitioner dealt with my query quickly and efficiently
Posted on: 06/12/2022

Did not have to wait long before i was seen. The nurse was very afficient and friendly.
Posted on: 06/12/2022

I have been using the practice for years and I’m happy with the services i get
Posted on: 06/12/2022

The practice nurse who I had a consultation with was very professional and empathetic . I am a very anxious patient and she totally put me at ease . I could not fault her at all .
Posted on: 03/12/2022

The doctor I met has a professional and caring manner. He listened to my concerns and acted quickly.
Posted on: 03/12/2022

The health care nurse was very thorough with my appointment. Gave me a positive vi8
Posted on: 03/12/2022

Simply because of there rapid response to patience at all time.
Posted on: 03/12/2022

The surgery was able to squeeze in my 5 year old last minute for an appointment & because of this I was able to get a diagnosis and take my daughter to hospital for further medical treatment.
Posted on: 03/12/2022

Good welcoming and waiting time is not longer than expected
Posted on: 03/12/2022

Booking appointments is unacceptably time-consuming and inefficient. The doctor was however very good.
Posted on: 03/12/2022

I received the best help and support. I would therefore like my family and friends to experience the same.
Posted on: 02/12/2022

Great service
Posted on: 02/12/2022

Nurse very professional and I felt in good hands
Posted on: 25/11/2022

I find that staff ect act promptly and do the best they can under circumstances in the NHS at the moment
Posted on: 25/11/2022

Wonderful well organised practice.
Posted on: 24/11/2022

Very accessible and responsive. Great sympathetic treatment.
Posted on: 24/11/2022

The services rendered and quick response to patients. Appointments are quick to be seen by a Doctor either face to face or telephone consultation.
Posted on: 24/11/2022

My Dr was very understanding And he gave me very good advice and also the fellow up of what to do next .very happy patients
Posted on: 24/11/2022

I found the whole experience very good and my needs were met with a caring side
Posted on: 24/11/2022

Very positive experience
Posted on: 24/11/2022

Great efficient service
Posted on: 24/11/2022

Elaine is very conscientious. She was patient and helpful in dealing with my case. I am very happy with the outcome of my appointments with her. Thanks again Elaine!
Posted on: 24/11/2022

The doctors are knowledgeable and helpful.
Posted on: 24/11/2022

Friendly, approachable and well informed medical staff
Posted on: 24/11/2022

My telephone appointment was cancelled but no one told me. I has ro phone up to find out what was going on, only to be told that the xlinician was not available and i will be rebooked.
Posted on: 23/11/2022

The attention given was credible and doctors are always helpful and give necessary prescriptions
Posted on: 22/11/2022

Excellent knowledgeable advice and always solve problem.
Posted on: 22/11/2022

My recent flu vaccination pre appointment service was excellent and the vaccination administration was painfree and the nurse was lovely
Posted on: 22/11/2022

I went for my flu jab and had a further question about how much time I should leave before having my Covid booster, having been asked to have them separately. The health care assistant was extremely helpful and referred me for a doctor's phone appointment.
Posted on: 22/11/2022

Good customer service and in-depth knowledge of care given.
Posted on: 22/11/2022

Lovely doctor who was incredible with ny little girl.
Posted on: 22/11/2022

Seen on time and Dr takes time to listen and talk with you and not to you. Great service
Posted on: 22/11/2022

The through check and every step was discussed clearly. The immediate response to my health issues was brilliant.
Posted on: 22/11/2022

Friendly and appropriate response to enquiries and highly professionally treatment and guidance
Posted on: 22/11/2022

Because the appointment It was very helpful
Posted on: 22/11/2022

Reception Staff, nurse and doctors always friendly
Posted on: 22/11/2022

The care i received
Posted on: 21/11/2022

I felt welcomed and I was made comfortable by the person who treated me.
Posted on: 20/11/2022

Excellent service.
Posted on: 19/11/2022

Good service delivery
Posted on: 19/11/2022

GP took time to really listen
Posted on: 17/11/2022

The Doctor and Nurses care about my well being I am very happy how they take to understand my come plane
Posted on: 17/11/2022

Quick professional helpful service
Posted on: 17/11/2022

Everyone was so lovely, calming, clear and reassuring throughout. Best practice I have ever been to.
Posted on: 17/11/2022

I am not sure the problem.was solved and I was taken too.much seriously
Posted on: 17/11/2022

Our visit was appalling. My daughter has a cough and the GP told us to go to a&e if we have concerns. She gave us a medication that can only be used for 4yo + (my baby is 5 months). Turns out we had to go to a&e and she has bronchiolitis. Useless and unprofessional
Posted on: 17/11/2022

unhelpful, not sympathetic, felt disregarded and mechanical in nature
Posted on: 16/11/2022

Always there to help whenever I’ve needed them & prompted me for such things as Covid booster and Flu vaccines. Thank you all at Amersham Vale surgery and all NHS staff
Posted on: 16/11/2022

Not empathetic, sounded frustrated and rushed
Posted on: 16/11/2022

The doctor was efficient and also took time to ask the relevant questions abput my symptims and how I was feeling. She demonstrated empathy.
Posted on: 16/11/2022

Good service and speed of getting appointments for children.
Posted on: 16/11/2022

The team runs very smooth and effective services. From head to the basics everyone gives a good services to patients. Doctors are very supportive, helpful and welcoming. Nurses are brilliant in advise giving and reception staffs are alk amazing. Keep the good works and many thanks for all the support for my family.
Posted on: 16/11/2022

The doctors is not the sort of place I’d usually recommend. It’s not like a restaurant. It was good though
Posted on: 16/11/2022

friendly, fast and helpful
Posted on: 16/11/2022

Always helpful and caring.
Posted on: 16/11/2022

Very easy to get advice or treatment
Posted on: 15/11/2022

The reception staff are polite and very helpful. I find that the doctors and nurses listen to what I am saying and the advice they offer usually helps my problems. In particular, the recent advice O have received from Selma, my diabetic nurse, has helped me manage my diabetes so much better.
Posted on: 15/11/2022

Very promt responses to appointments and queries
Posted on: 15/11/2022

I have been with GP practice for over 40 years and despite changes of personnel, their usual care attention has not diminish with time. Particularly in this time of uncertainty.
Posted on: 15/11/2022

Quality of care
Posted on: 15/11/2022

They cares about your well-being and very helpful
Posted on: 13/11/2022

Soonest available appointment was 3 weeks after I called. I also asked for a GP appointment but when I got to the appointment it was with a nurse practitioner and not a GP. I didn’t have a bad experience with her but I had asked to see a doctor.
Posted on: 12/11/2022

Very helpful doctor.
Posted on: 12/11/2022

High quality consultatio n
Posted on: 12/11/2022

Easy to get an appointment. Coming in to do the blood pressure test and weight and height measurements on the machine meant that I didn’t have to take up an appointment slot for a patient who needed it more. The call was on time, the pharmacist was helpful and thorough in her questioning.
Posted on: 12/11/2022

The phone appts were prompt, and the practitioners I chatted with were friendly, professional, and empathetic. Made me feel comfortable and at ease to chat. Thank you!
Posted on: 12/11/2022

Lovely Doctors and reception team. Very helpful and friendly. Doctors are caring and approachable.
Posted on: 12/11/2022

Because the doctor fulfilled my wishes and helped me
Posted on: 12/11/2022

Хороший уровень профессионализма,уважительное и толерантное отношение мужчины-медика. A good level of professionalism, respectful and tolerant attitude of a male physician.
Posted on: 12/11/2022

Efficient friendly service
Posted on: 12/11/2022

Great drs who listen and care
Posted on: 11/11/2022

V Good with explanations and advices that have given.
Posted on: 11/11/2022

Lovely, friendly, helpful staff on reception and medical, efficient service.
Posted on: 11/11/2022

I hear alot about people not being able to book appointments but the call back system has worked very well for us, so we only see a GP if the phone consultation isn’t enough. GPs mostly listen, ask good questions, make you feel like a partner in your own or your child’s care. Recent appointment, GP was very thorough. There’s also a recognition of the benefits of consistency re who you work with, although I appreciate that’s not always practical. I also love that there’s a high number of female practitioners.
Posted on: 11/11/2022

Lack of professionalism from practice and leaving me without health care.
Posted on: 11/11/2022

Very nice nurse and helpful staff on front desk
Posted on: 10/11/2022

The surgery is well organised and staff that I have recently consulted have shown professionalism, friendliness and a caring attitude. They made me me feel valued.
Posted on: 10/11/2022

Timely appointment for GP, detailed inquiry and next steps provided for the treatment.
Posted on: 10/11/2022

The staff are very well behaved.
Posted on: 10/11/2022

Rebecca is a great receptionist. Very attentive to my needs. I would recommend this practice.
Posted on: 10/11/2022

The doctor was very thorough, considered multiple possibilities and talked me through these clearly. Specifically asked me what I thought might be the issue and involved me in that discussion.
Posted on: 10/11/2022

Have a been a patient there for many years and had seen different management but the service provided had and is always excellent
Posted on: 10/11/2022

Staff are attentive, accomodating and friendly.
Posted on: 10/11/2022

Selma the nurse who I saw for my flu jab, was happy to help out with an urgent problem relating a new medication ( the pharmacy had given me the wrong medication) She sorted out the problem and advised me what to do if the reaction I had been having with it didn’t clear up
Posted on: 10/11/2022

Good response and listening
Posted on: 10/11/2022

Nice practice, easy to get an appointment, many ways to chose. thank you
Posted on: 09/11/2022

The GP practice is always delivering a fantastic service. They are always so helpful and willing to do the very best for their patients.
Posted on: 09/11/2022

it's vital to have access to primary care services as a part of the lived experience.
Posted on: 09/11/2022

I am very happy with the GP services since I have joined recently.
Posted on: 09/11/2022

Easy to make an appointment and friendly receptionist. The GP listened carefully, was helpful and professional.
Posted on: 09/11/2022

The way I was attended to by the doctor was full of patience, explaining every situation to me carefully and you could see somebody who cares in front of you. I was well pleased with her.
Posted on: 24/08/2022

Was seen by a very good & caring Nurse Practitioner.
Posted on: 15/08/2022

I was very impressed with how the appointment went and the care of me. Having taken a few of the tablets I am pleased how good they are. I apologise for taking so long to reply.
Posted on: 15/08/2022

Nurse, Selma Cornelio, was incredibly thorough, empathetic and personable. She gave me lots of information about the do’s and don’ts in South America where I am travelling later this year, and gave me all of the vaccines I needed for my travels. She also arranged an phone appointment with a pharmacist, so that a script can be arranged for my Crohn’s drugs that covers the 6-month period I will be travelling. Thanks for all your help, Selma!
Posted on: 15/08/2022

Selma the nurse I saw for my diabetes review was very friendly, supportive and gave me ideas on best times to take my medication.
Posted on: 14/08/2022

Everyone in the practice was very helpful and friendly and really patient with me, and have really listened and helped me with my problems, it's been a big improvement to my wellbeing.
Posted on: 13/08/2022

Easy to get appointment Able to book appts in advance Appointments run to time Very nice GP
Posted on: 13/08/2022

Quick appointment
Posted on: 13/08/2022

All ways have received excellent service at Amersham Vale practice especially from Dr Singh
Posted on: 12/08/2022

Prompt, easy to book, nice staff
Posted on: 12/08/2022

I’m very satisfied
Posted on: 12/08/2022

Excellent service
Posted on: 12/08/2022

My visit was prompt and precise the staff was kind and caring
Posted on: 12/08/2022

Excellent GPs
Posted on: 12/08/2022

Straightforward process to get the booking (long, but clear), waited an acceptable amount of time to speak to the right type of person to get the test ordered, and to get the test done. No wait on the day, nice people the whole way through. Only feedback would be directions to the practice. It's in a building called naked after another practice, with 2 giant directories, each showing a different floor for the clinic. Mention of Training Clinic on the door was also confusing. All good I've you know where you are going though
Posted on: 11/08/2022

Ongoing assessment
Posted on: 11/08/2022

Great service
Posted on: 11/08/2022

Because she took.time to.look into all the issues regarding my condition.
Posted on: 11/08/2022

Staff are really nice, can always speak to someone if you need to, feel supported and heard.
Posted on: 11/08/2022

Highly professional and informative
Posted on: 11/08/2022

Happy
Posted on: 11/08/2022

Very organised and compromised.
Posted on: 10/08/2022

Staff are awesome and the Practice feels very welcoming to queer people (yay for trans cervix screening posters!). Marian was a delight and gave me the most painless blood test I’ve ever had.
Posted on: 10/08/2022

Friendly helpful staff. And was seen so speedily.
Posted on: 10/08/2022

Tobe respecting appointment time, when patient is late , he won’t be seen by the doctor, but if they delay to see you , only they say “Sorry”
Posted on: 10/08/2022

Great care
Posted on: 10/08/2022

They listen to you and the have there say.
Posted on: 10/08/2022

Dr Razzaque was very sensitive and incredibly understanding on all the delicate issues that I had and so helpful
Posted on: 10/08/2022

Doctor was knowledgable and had a good manner
Posted on: 09/08/2022

Friendly and responsible staff
Posted on: 09/08/2022

Didnt read my notes before our medication review (4 minutes). So, instead the gp was talking about the wrong mental health condition the whole time!
Posted on: 09/08/2022

Good services
Posted on: 09/08/2022

Yes it was 100%
Posted on: 08/08/2022

Amersham Vale Practice has some of the friendliest and most professional staff I’ve ever had the pleasure to come across in a medical setting. Every query and request I have had with the practice has been taken seriously and the staff have gone above and beyond to provide excellent medical care. I’d like to mention Nurse Katherine in particular for her attention to her practice. She has not only provided stellar in person appointments but but also has gone further to inform and educate me on my healthcare in a way that is friendly and accessible. She is a wonderful healthcare communicator and provider and honestly makes getting a bunch of hypodermic injections a more pleasant experience than it might be.
Posted on: 07/08/2022

Quality of service
Posted on: 06/08/2022

Nice doctor, very efficient and helpful.
Posted on: 06/08/2022

I have complicated needs & a lot of conditions but feel supported and cared for.
Posted on: 06/08/2022

Service was good. Nurse Elaine carefully and patiently explained reason for my visit. Felt cared for so yes will recommend.
Posted on: 06/08/2022

You all do your best.
Posted on: 05/08/2022

Always received good treatment.
Posted on: 05/08/2022

Was very attentive, listened well and asked good questions.
Posted on: 05/08/2022

Always very helpful and understanding. I consider myself lucky to be at this practice. You listen and know me which is invaluable.
Posted on: 05/08/2022

Great service once I get an appointment. Unfortunately it is still too difficult to book appointments.
Posted on: 05/08/2022

Excellent service
Posted on: 05/08/2022

Always efficient
Posted on: 05/08/2022

Yes
Posted on: 05/08/2022

Very good
Posted on: 04/08/2022

Easy online booking system, appointments on time, friendly staff.
Posted on: 04/08/2022

Always happy with the service I receive. I am listened to and all matters are followed up
Posted on: 04/08/2022

So everu person can get the available treatment they need
Posted on: 04/08/2022

Helpful and empathetic doctors, have always had a good experience at Amersham Vale
Posted on: 04/08/2022

Keep the flag flying higher and higher...
Posted on: 04/08/2022

I always get the appointment time I want, and I always have someone to see me or my child . The staffs are very polite and always ready to help.
Posted on: 04/08/2022

Because I am proud of the beautiful treatment and caring, warm shower and friendship, respect. The GP practice is outstanding and beautiful.
Posted on: 04/08/2022

Always really efficient and supportive. Feel taken seriously and listens to and never waiting too long for an appointment.
Posted on: 04/08/2022

Very attentive, thorough, patient and kind.
Posted on: 03/08/2022

Diebitiec
Posted on: 03/08/2022

Good service, have found staff approachable and helpful
Posted on: 02/08/2022

Great care and attention through all my appointment given to me over my concerns regarding my health these past six weeks
Posted on: 02/08/2022

Very welcoming
Posted on: 02/08/2022

Friendly people
Posted on: 02/08/2022

Because the doctor was very friendly.
Posted on: 02/08/2022

Fairly quickly appointment times, have felt abit let down at times like I've had to go back a few times for the same issue to get a correct diagnosis which is correctly diagnosed via a referral. I find one of the older receptionists to be rude. Aside from the 2 issues I wouldn't change doctors.
Posted on: 02/08/2022

The doctor is very helpful and careing and they look after people
Posted on: 02/08/2022

The doctors to care take time to listen to you and not rush.
Posted on: 02/08/2022

The nurse was very friendly and nice
Posted on: 02/08/2022

Most Doctors are very good and genuinely care
Posted on: 02/08/2022

The reason to my answer is that, the doctors and the nurses I have met so far are passionate about their jobs.
Posted on: 30/07/2022

Good service b
Posted on: 30/07/2022

My recent GP appointment was met and satisfied.
Posted on: 30/07/2022

The Doctor who saw me was really nice she made me feel very comfortable even though I was scared.She communicated with me throughout the process of my screening and she also gave me lots of information regarding my appointment.
Posted on: 30/07/2022

Main reason is: I was dealt with professionally, friendly and things that I spoke about was no problem and taken into account.
Posted on: 30/07/2022

Everyone friendly
Posted on: 30/07/2022

GP is fabulous.
Posted on: 30/07/2022

They listen and understand your feelings and needs
Posted on: 29/07/2022

I have always had the best service from this practice.
Posted on: 29/07/2022

I have had two medical appointments recently and they were very comprehensive. I felt like the person looking after me cared.
Posted on: 28/07/2022

I have had blood test,I have got exllent service.
Posted on: 27/07/2022

Amersham vale practice is really helpful. They are very easy accessible by phone alike the other surgeries.Also there is always same day appointments for any emergencies, which is really helpful to as a mum of small kids this sugary help me from running the A&E. thank am really grateful to the Drs and staffs.
Posted on: 27/07/2022

I have had more things done for my health at deptford surgery than my last surgery that’s why I changed to your surgery At least you get done compared to other
Posted on: 26/07/2022

Dr Hirons is great :)
Posted on: 26/07/2022

I'm glad and happy with their services ,no comment at all
Posted on: 26/07/2022

I was seen to promptly and the everyone was so polite
Posted on: 26/07/2022

I came to the Waldron Centre for a blood test which I had booked easily on line. I was reminded of my appointment as per usual. No waiting time, the lady who did my test was very pleasant and reassured me. I do not like injections! Well done all around BC
Posted on: 26/07/2022

The Doctors are very understanding. And always look about my intrest whenever I’ve An appointment.
Posted on: 26/07/2022

The nurse explains and listens and make sure you understand and provide good advice and explains
Posted on: 26/07/2022

customer service and the GPs are patient centred
Posted on: 25/07/2022

I was listened to and treated well.
Posted on: 24/07/2022

Am Always taking care of Staff always kind
Posted on: 23/07/2022

I receive excellent help from this GP Practice
Posted on: 23/07/2022

Once I had the conversation with the doctor he seemed genuinely interested to understand my concerns and symptoms and I was truly gratified at the course of next steps action/tests he recommended. The reception team were kind in the way they handled my concerns about the delay in the consultation phone call It seems earlier calls hadn't reached my phone and my consultation with the doctor was interrupted by a dropped signal twice. I seem to be in an area of poor connectivity for normal mobile phone calls. I never have a problem with What's App calls so wonder if this is something that the practice could consider?
Posted on: 23/07/2022

Genuine care from the clinical team for acute and long term issues who try and tend to you in a timely manner. Honestly one of the best practices I’ve been registered with
Posted on: 23/07/2022

Very local and friendly professionals
Posted on: 23/07/2022

By virtue of the prompt , professional and efficient service
Posted on: 23/07/2022

Because Everyone is so helpful and nice especially Rachel the nurse she is so very helpful I am very glad I change my practice
Posted on: 23/07/2022

All staff are well training, listening and very supportive. The Doctors and nurses are great of excellence
Posted on: 22/07/2022

Quick. Professional. Friendly.
Posted on: 21/07/2022

N/a
Posted on: 20/07/2022

The doctor was very calmed and kind with Lian Was a nice experience for my son He was very professional and trying to find out where it hurts
Posted on: 20/07/2022

Great services, friendly, and professionally managed
Posted on: 20/07/2022

Never called me!!
Posted on: 20/07/2022

Doctor good
Posted on: 19/07/2022

Helpful, knowledgeable and caring and very willing to find solution
Posted on: 19/07/2022

Promptness in service
Posted on: 19/07/2022

The friendly staff and the nurse I spoke was helpful and if you forget an appointment they always send a text reminder which is very helpful.
Posted on: 16/07/2022

Staff and Doctors are always very caring
Posted on: 15/07/2022

Everything went smoothly and the nurse explained everything I needed to know even when she phoned back
Posted on: 15/07/2022

Promt and sincere attention to concerns raised
Posted on: 15/07/2022

The doctor i spoke to was incredibly helpful and referred me to the necessary help immediately
Posted on: 14/07/2022

Because they have time to listening
Posted on: 14/07/2022

The Gp surgery is the best in this area, all the staff are very helpful and caring. Doctors are very friendly and helpful to help you with your symptoms and care you need.
Posted on: 14/07/2022

Since the practice began substituting high quality interpersonal care with chatbots and “digital” healthcare solutions and allowing practice pharmacists to override consultants’ directives, I have completely lost faith in this practice’s ability to provide quality care.
Posted on: 12/07/2022

Friendly staff and doctor very helpful with the problem
Posted on: 20/06/2022

Just had appointment with Dr Eragat, he was so lovely and caring. I hope he will be staying at the practice.
Posted on: 20/06/2022

Because sometimes I can't get help from staff about to get appointment to meet the GP and the time that I have to wait is too long.
Posted on: 20/06/2022

Been a patient here for years. Always helpful all staff from reception to nurses to gps.
Posted on: 16/06/2022

Alvin is simply an expectational receptionist! He has compassion and goes above and beyond for patients on a consistent basis. This is extremely helpful especially when in crisis because his attitude helps de-escalate difficult situations. He once helped me in a middle of a panic attack and did something simple I have been chasing my GP to do for weeks which was not in his job description. I wish some of the other receptionist could take a page from his handbook. God bless you Alvin and thank you for always being a delight. Please give him a raise, promotion or both! Alternatively it would be nice to implement a tipping service so that I can express my gratitude for his priceless help!
Posted on: 09/06/2022

The care my Dr provides - very kind and caring and listens to my concerns.
Posted on: 12/05/2022

Friendly, clean, best GP and very helpful. Thank you.
Posted on: 11/05/2022

Always friendly , helpful.
Posted on: 11/05/2022

Always friendly, helpful.
Posted on: 11/05/2022

friendly, clean, best GP and very helpful. Thank you!
Posted on: 11/05/2022

Reception are kind and helpful. They always do the best to accommodate my needs.
Posted on: 07/04/2022

best practice in new cross
Posted on: 07/04/2022

Since joining the practice. I have received prompt, compassionate, evidence based care. Admin you have been patient and kind when my mental health is fragile and your IT system is efficient + "lean" Thank you
Posted on: 01/04/2022

I really appreciate the children's line as the doctors are always do helpful
Posted on: 01/03/2021

Staff were friendly and informative. Best experience I've had at a doctors surgery for a while. Often staff are rude or ill informed
Posted on: 01/03/2021

Nurse was very professional and made me feel at ease with clear explanations
Posted on: 25/02/2021

Excellent personalised care from friendly staff
Posted on: 24/02/2021

Very professional approach to the patient, precise answer to my every question, nice atmosphere.
Posted on: 19/02/2021

Excellent care. My doctor, Fiona Harding, has been seeing me regularly due to a long term illness. She has been extremely helpful, giving me advice on how to manage the illness and going back to health. She always listens to my worries and always answers any doubts or questions I may have. She always does this with tact, sympathy and care. The reception staff are always helpful, polite and run the surgery professionally.
Posted on: 05/06/2020

Good doctors and facilities
Posted on: 16/04/2020

Always helpful.Great Care
Posted on: 19/02/2019

A fantastic appointment with a nurse at your clinic. Approachable, caring and knowledgeable!
Posted on: 26/01/2019

Patient at this Practice
Posted on: 07/12/2018

Lovely receptionists and very knowledgable and helpful Doctors and Nurses. I've been coming to this GP for years and have always received great care and advice. Can wholeheartedly recommend!
Posted on: 04/01/2018

Very good GPs and staff are very friendly - however, trying to book same day appointments is near impossible as the line is always busy no matter if you call at 8am - I have called over100 times from 8 am and received 'line busy' every time.
Posted on: 13/11/2017

nice, clean, friendly
Posted on: 23/10/2017

I already have. I like Patient Access. Location very convenient, Pharmacy works well. I don't like having my surname displayed on electronic board, and would like the choice of what name I have displayed, no one asked my consent to put my whole name on the electronic board and as I have an unusual name, as well as being well known in some circles, I would prefer it not to be on there.
Posted on: 20/07/2017

I've been a patient of this practice for nearly 14 years, and as time has passed, Amersham Vale Practice has improved their services massively! Doctors are dedicated to their patients, particularly Dr Irvine and Dr Wessely. I am always glad to receive treatment or being referred to another service within my community and beyond. Keep it up with the good work, well done Amersham Vale Practice!
Posted on: 19/07/2017

Always friendly & helpful advice. Highly recommended
Posted on: 18/07/2017

Both Doctors/Nurses and receptionists are very friendly and helpful.
Posted on: 10/03/2017

Lovely surgery. I've always been treated well by the receptionists and the doctors have been caring and understanding.
Posted on: 09/01/2017