Friends & Family Test Results

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The NHS want you to have the best possible experience of care. The NHS Friends and Family Test is a way of gathering your feedback, so we can continually review our service.

It is based on one simple question:

"Overall, how was your experience of our service?"

Your feedback will help us learn more about what you think of your experience – what you like and what you think we could improve. Ultimately, you’re helping us to make changes that will ensure we can offer the best possible care.

FFT Results

Select year: All years 2021 2020 2019 2018 2017

• 94% Recommended
• 2% Neither / don't know
• 4% Not recommended

Year-month	Extremely Likely	Likely	Neither Likely nor Unlikely	Unlikely	Extremely Unlikely	Don't Know
Apr 2021	0	0	0	0	0	0
Mar 2021	2	0	0	0	0	0
Feb 2021	186	17	3	3	8	2
Jan 2021	143	14	1	4	3	0
Dec 2020	156	16	3	1	1	0
Nov 2020	178	28	5	3	2	1
Oct 2020	209	33	10	3	2	0
Sep 2020	152	11	0	1	2	1
Aug 2020	55	7	2	0	2	0
Jul 2020	72	10	1	2	4	0
Jun 2020	70	10	1	0	3	0
May 2020	56	6	1	0	3	1
Apr 2020	32	5	2	0	0	0
Mar 2020	74	22	3	6	10	2
Feb 2020	0	0	0	0	0	0
Jan 2020	0	0	0	0	2	0
Dec 2019	0	0	0	0	0	0
Nov 2019	0	0	0	0	1	0
Oct 2019	0	0	0	0	0	0
Sep 2019	0	0	0	0	0	0
Aug 2019	0	0	0	0	0	0
Jul 2019	0	0	0	0	0	0
Jun 2019	0	0	0	0	0	0
May 2019	0	0	0	0	0	0
Apr 2019	0	0	0	0	0	0
Mar 2019	0	0	0	1	0	0
Feb 2019	1	0	0	0	0	0
Jan 2019	1	0	0	1	0	0
Dec 2018	1	0	0	0	0	0
Nov 2018	0	0	0	0	0	0
Oct 2018	0	0	0	0	0	0
Sep 2018	0	0	0	0	0	0
Aug 2018	0	0	0	0	0	0
Jul 2018	0	0	0	0	0	0
Jun 2018	0	0	0	0	0	0
May 2018	0	0	0	0	0	0
Apr 2018	0	0	0	0	0	0
Mar 2018	0	0	0	0	0	0
Feb 2018	0	0	0	0	0	0
Jan 2018	1	0	0	0	0	0
Dec 2017	0	0	0	0	1	0
Nov 2017	0	1	0	0	0	0
Oct 2017	0	1	0	0	0	0
Sep 2017	0	0	0	0	0	0
Aug 2017	1	0	0	0	0	0
Jul 2017	2	1	0	0	0	0
Jun 2017	0	0	0	0	0	0
May 2017	0	0	0	0	0	0
Apr 2017	0	0	0	0	0	0
Mar 2017	1	0	0	0	1	0
Feb 2017	1	0	0	0	0	0
Jan 2017	1	0	0	0	0	0

Patient feedback

We asked the question:
What is the main reason for your answer to the question?

Excellent care. My doctor, Fiona Harding, has been seeing me regularly due to a long term illness. She has been extremely helpful, giving me advice on how to manage the illness and going back to health. She always listens to my worries and always answers any doubts or questions I may have. She always does this with tact, sympathy and care. The reception staff are always helpful, polite and run the surgery professionally.
Posted on: 05/06/2020

Good doctors and facilities
Posted on: 16/04/2020

Always helpful.Great Care
Posted on: 19/02/2019

A fantastic appointment with a nurse at your clinic. Approachable, caring and knowledgeable!
Posted on: 26/01/2019

Patient at this Practice
Posted on: 07/12/2018

Lovely receptionists and very knowledgable and helpful Doctors and Nurses. I've been coming to this GP for years and have always received great care and advice. Can wholeheartedly recommend!
Posted on: 04/01/2018

Very good GPs and staff are very friendly - however, trying to book same day appointments is near impossible as the line is always busy no matter if you call at 8am - I have called over100 times from 8 am and received 'line busy' every time.
Posted on: 13/11/2017

nice, clean, friendly
Posted on: 23/10/2017

I already have. I like Patient Access. Location very convenient, Pharmacy works well. I don't like having my surname displayed on electronic board, and would like the choice of what name I have displayed, no one asked my consent to put my whole name on the electronic board and as I have an unusual name, as well as being well known in some circles, I would prefer it not to be on there.
Posted on: 20/07/2017

I've been a patient of this practice for nearly 14 years, and as time has passed, Amersham Vale Practice has improved their services massively! Doctors are dedicated to their patients, particularly Dr Irvine and Dr Wessely. I am always glad to receive treatment or being referred to another service within my community and beyond. Keep it up with the good work, well done Amersham Vale Practice!
Posted on: 19/07/2017

Always friendly & helpful advice. Highly recommended
Posted on: 18/07/2017

Both Doctors/Nurses and receptionists are very friendly and helpful.
Posted on: 10/03/2017

Lovely surgery. I've always been treated well by the receptionists and the doctors have been caring and understanding.
Posted on: 09/01/2017