Request a Telephone Consultation 

 

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The practice has many ways you can get in contact with a GP.

This can be via ASKFIRST app, eConsult, by calling the practice on 020 3474 6730, or attending in person to the practice.

We encourage the use of ASKFIRST or eConsult if you have internet access as this is normally the fastest way to get the help and advice you require.

We do have pre-bookable telephone slots available:

Via ASKFIRST you can prebook a telephone appointment up to 10 days in advance

If you submit an eConsult, this will be triaged by our team, and a clinician will either call you within 48 hours of receiving (not at weekends or bank holidays), or up to 6 weeks in advance, depending on what information you share within the eConsult. You will be informed of when to expect to hear back from a clinician, if it's later than 48 hours.

If you ring the practice and wish to speak to a GP or the practice nurse, the receptionist will ask you some questions about what your enquiry is about and then signpost you to correct services which may include booking a telephone appointment with a clinician, such as a doctor, nurse, advance practitioner, HCA or our pharmacist.

Note: Some things can be dealt with by visting your local pharmacy, or by self referring to Talking Therapies, or to Physio First, available to book via the ASKFIRST app, or Sexual Health Services online

Most things can be dealt with over the phone, but if after speaking to a clinician, and they feel you need to be seen face to face, they will book you an appointment for you to come into the practice.

If you have an emegency and need to speak to a doctor. Please give as much information to the receptionist and they will add you to the duty list on the day so the doctor or advance practitioner can call you back. This may not be immediate. So please ensure we have your updated number and answer when we call - this may be up until 6.30pm Monday to Friday.

Note: you can also call 111 if you need non-urgent advice.

If it is a life threatening situation, please call 999.

telephone consultation