Victoria Yoon

Victoria Yoon

Gender: Female

Pronoun: She/ Her/ Hers

Trained Care Coordinator which role includes answering phone calls to the practice, dealing with enquiries and sign-posting if relevant to onwards services. Also triage conditions, by completing a KLINIK form, gathering as much information from the patient to then pass on to a clinician to assess what advice to pass back to the patient to ensure a prompt safe solution to their medical enquiry.

I also deal with administrative duties, such as opening post to the practice, and scanning to system for the doctor to review.

I run the Wednesday complaints clinic for verbal complaints, also I review 'did not attend' (DNA) appointments statatics and will contact patients to see what support we can put in place to help prevent further DNAs in the future.