Your rights and responsibilities
We aim to provide you with safe and up-to-date medical care, honest and
realistic advice and a friendly, efficient service. We ask you, as patients, to
use our services responsibly and respect our staff and premises.
- Confidentiality from all members of staff at all times
- Telephone calls answered as promptly as possible
- Appointment on the same day if you are acutely ill
- Repeat prescriptions to be ready in 48 hours (excluding weekend)
- Prompt investigation of any complaint made
- Treated with courtesy, and professionally by all staff
- To treat our staff with courtesy at all times
- To cancel appointments as soon as possible if you cannot attend
- Not to request a home visit if you are capable of attending the surgery
- Promptly advise the practice of any change of address, name or home /mobile telephone number
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