Keep it or cancel it




keep it or cancel it


GP appointment? Don't need it? Cancel it!

We know people forget things, cancelling GP appointments being one of them. Remember to cancel your appointment if you don't need it.


How to Cancel an Appointment

If you are unable to keep your appointment, please give us as much notice as possible so that your appointment can be offered to someone else.

You can cancel your appointment by:

  • Reply to the text reminder – follow instructions within that text reminder
  • Use the NHS app or Patient Access app
  • Attend the practice in person to cancel.
  • NEW 10/01/2022: You can call the practice on 020 3474 6730 when we are closed and leave a voicemail to cancel your appointment (option 1). Please note: you must clearly leave your name, contact number, appointment time and date. Please do not leave any other message as these will not be dealt with or listened to.
  • Calling us on 020 3474 6730

If you are cancelling please telephone us as soon as possible, and at least 1 hour before your appointment time. This will enable us to offer your appointment to someone else.

Please remember that there may be a shortage of appointments and when you fail to attend you have prevented someone else from being seen in your place. On average about 230 appointments are missed each month

Repeated failure to attend booked appointments is a significant waste of NHS resources

Please see our Did Not Attend Policy